This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Account. A unique account created for You to access our Service or parts of our Service.
Appliance. One or more devices controlled by the User and added to the Service, including but not limited to Ngen Star units, PowerBanks, EV chargers, and SmartMeters.
Company (referred to as either "the Company", "We", "Us" or "Our"). NGEN energetske rešitve d.o.o., a company incorporated and existing under the laws of Slovenia, with its registered office at Moste 101, 4274 Žirovnica (Slovenia).
Cookies. Small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Device. Any device that can access the Service such as a computer, a cell phone or a digital tablet.
Personal Data. Any information that relates to an identified or identifiable individual.
Service. The SG Connect web and its mobile application.
Service Provider. Any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
Usage Data. Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website. SG Connect website, accessible from https://www.sgconnect.eu/
You. The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service. The technologies We use may include:
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
The Company may use Personal Data for the following purposes:
We may share Your personal information in the following situations:
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
We may utilize services provided by third parties to enhance user experience and facilitate customer support (the Third-Party Support). The Third-Party Support can be provided either by humans or automated tools, including artificial intelligence.
The Third Party Support providers may collect, process, and store personal data that You provide during Your interactions. The processing of this data is governed by the General Data Protection Regulation (GDPR) and the following conditions apply:
Data Collection: The information collected through the Third-Party Support may include, but is not limited to, your name, email address, chat history, and any other personal data you choose to provide. This data is necessary to offer you personalized assistance and improve the services we offer.
Purpose of Processing: The data collected by the Third-Party Support may be used for customer support, responding to inquiries, improving our services, and for other purposes specified in this Privacy Policy. The Third-Party may also process Your data to enhance the functionality and performance of the service.
Legal Basis for Processing: The legal basis for the processing of Your personal data by the Third-Party Support is either your consent, which you provide by interacting with the Third-Party Support, or our legitimate interest in providing efficient customer service and improving our offerings.
Data Sharing and Transfer: The data processed and stored by the Third-Party Support provider may be transferred to, and stored in, countries outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place to protect your data.
Third-Party Accountability: The Third-Party Support providers are data processors under GDPR, and they are contractually obligated to process your data only in accordance with our instructions, to maintain confidentiality, and to implement adequate security measures to protect your data.
Data Retention: The data collected by the Third-Party Support may be retained for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You have the right to request the deletion of your data at any time, subject to legal or contractual obligations.
Your Rights: Under the GDPR, you have the right to access, rectify, or erase your personal data, restrict or object to its processing, and the right to data portability. If you wish to exercise any of these rights in relation to the data processed by the Third-Party Support, please contact us.
Withdrawal of Consent: If the processing of your data by the Third-Party Support is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
If you wish to delete your personal information from our records, you can do so by sending us an email at support@ngen.si. We will promptly and securely delete your data from our systems, subject to any legal obligations to retain certain information.
Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 16 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third-party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us by email: support@ngen.si
